If you currently run an online business and are looking for proven ways to improve both your user experience and conversion rates, perhaps it is time to start looking at usability testing tools. These are excellent for allowing business owners to see their websites through the eyes of users and potential customers. It is fairly impossible for a designer to be able to see the website content and navigation in the same way that a user does. Here we look at 5 important reasons to consider remote usability testing for optimising user experience.
Improve conversion rates
According to NNg, a recent survey found that the correct application of usability testing tools leads to a 100% improvement in conversion rates and a 150% increase in website traffic. This can only be achieved when designers and business owners start understanding how a user actually views the website in question. Positive reactions to a visit to your website will also lead to favourable reviews.
Reputation is improved
Speaking of favourable reviews, the reputation of both business and website are critical for success or failure. Remote usability testing will help to remove any friction and negative aspects of your website. By removing these flaws, your visitors will spend more time on the site and should also start to leave positive reviews based on their experience. By increasing the reputation of your business and website, the trust factor starts to come into play and credibility will rise. Any negative user experience can cause untold issues as word of mouth still plays a massive part in cyberspace and this is why the usability testing tools are needed to weed them out before you go live.
Time is money
Without a doubt, the bottom line of any business is profit and the best way to increase profits is by saving on your outlay. This is why usability testing tools can help in a massive way. Start using them at the early stages of website design and learn about what aspects of the site cause issues for your visitors. Too many website owners decide to apply usability testing tools after the site goes live and this dramatically increases the costs. By reducing the number of support calls that may be generated by a badly designed site, you are saving a considerable amount of money that will bite into any profits.
Beat the competition
No matter how original your product or service may be, it is very likely that you will have a number of competitors. If your user experience gives you an advantage over their inferior websites, you are already starting to win the battle. This is why usability testing tools are so important. Without them, you can lose potential customers before they even get to your call to action button.
Abandoned rates are reduced
If your visitors are unable to navigate to a page or an article without issues, they will start looking elsewhere. Offer them an awesome experience and they will reward you with both loyalty and conversions.
So there you have it, 5 excellent reasons to start taking advantage of good usability testing tools like Userfeel.com sooner rather than later. Not only will the reputation of your business improve, you will also start seeing a profit margin that makes perfect sense.